Frequently Asked Questions (FAQ)

📦 When will I receive my order?

Delivery times depend on where your item is shipped from. U.S.-based products typically arrive within 4–8 business days. Items shipped from international suppliers (e.g., China) may take 7–20 business days.

🔍 How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can track your order on our Order Tracking page at any time.

💳 What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express) and PayPal.

✏️ Can I change or cancel my order?

Orders can only be canceled or edited within the first 12 hours after purchase. If you need to make changes, please contact us immediately at support@fortunatostores.com.

♻️ What is your return policy?

We accept returns within 30 days of delivery for most items. Products must be unused, in their original packaging, and include proof of purchase. See our Refund Policy for full details.

🎁 Do your products come with a warranty?

Some items come with manufacturer warranties. If your product arrives damaged or defective, please contact us and we’ll help resolve the issue promptly.

📦 Why did my order arrive in multiple packages?

We source from multiple suppliers, so your order may be split into separate shipments. You’ll receive tracking for each package as it ships.

📩 How do I contact customer support?

You can email us anytime at support@fortunatostores.com or use our Contact Form. We aim to respond within 24–48 business hours.