All new summer products ship within 1-2 business days. Standard shipping takes 3-5 business days, while express shipping options are available for 1-2 day delivery. Please note that high demand items may experience slight delays during peak summer months.

Our cooling products are designed for easy maintenance. Most cooling mats can be wiped clean with a damp cloth and mild soap. Cooling vests are machine washable on gentle cycle with cold water. Always air dry these products and avoid direct sunlight when not in use to preserve the cooling technology.

For carriers and travel crates, measure your pet's length from nose to tail base, height from floor to shoulder, and width at the widest point. Add 4-6 inches to these measurements to ensure your pet has enough room to stand, turn around, and lie down comfortably. Our product pages include detailed sizing charts specific to each carrier model.

Summer seasonal items can be returned within 30 days of purchase if unused and in original packaging. Sale items are eligible for exchange or store credit only. Personalized items cannot be returned unless defective. We recommend keeping your receipt for faster processing.

All our summer pet products undergo rigorous testing to ensure they're safe for your pets. Our cooling products are non-toxic and tested for durability. Flotation devices meet pet safety standards for buoyancy and stability. We use pet-safe materials that are free from harmful chemicals and are tested for heat resistance where applicable.

Most summer products are available both online and in our physical stores. However, some limited edition or specialty items may be online exclusives. You can check product availability at your local store using our website's 'Check In-Store Availability' feature or by calling your nearest location. We also offer free ship-to-store for online orders.